HOOQ Digital Pte Ltd

How do I conduct a speed test on my computer?

Is the movie/TV episode that you’re trying to watch not loading or are you getting an error message related to your internet connectivity? Please run a speed test of your internet connection and make sure that it’s running at a minimum download speed of 2 Mbps.
  • Open a web browser, and go to www.speedtest.net.
  • Click "Go" to run the test.
  • Wait for the results to come out.
  • Take a screenshot of the result.
  • Run the test three (3) times and make sure that you take a screenshot of every result.
If you are using Wi-Fi and your download speed results are below 2 Mbps (on the average), give these steps a try, as it may help improve your internet connectivity:
  • Turn off your modem/router.
  • Unplug it from the power outlet.
  • Plug it back in after 30 seconds.
  • Turn on your modem/router.

If your internet download speed is running at 2 Mbps or faster, but you’re having issues with streaming or downloading videos, please contact us via email at support@hooq.tv and include a screenshot of your speed test results.

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