HOOQ Digital Pte Ltd

How to download videos (HOOQ app for Android)

Downloading videos is super duper easy! :) Here’s how:
  1. Log in to your HOOQ account.
  2. Tap the “Movies” (or "TV Shows") tab at the bottom.
  3. Tap the search box at the top. 
  4. Type the title of the movie or TV series that you’d wish to download.
  5. If the movie or TV show that you’re looking for appears on the results page, tap on the title.
    • For TV shows: Select the season (if there’s more than 1 season available) using the drop-down arrow, then tap the download icon (downward arrow icon) beside the episode you want to download.  
    • For movies: Just hit “Download” on the movie info page.
    • You may also choose the download quality and save your preference before confirming the download.
  6. The video will be added to the queue accordingly if you’re downloading more than one video. 

If the movie/TV show that you’re searching for does not appear in the results or you did not see a matching result, it means that we still don’t have that title in our catalogue. Click here for information on how to request for new content.

A few reminders:
  • Your Android OS version must be at least 5.0 to download content.
  • Downloaded content can be viewed 30 days from the download date and 48 hours from the time that you start watching it.
  • You can only download videos on smart phones and tablets through the HOOQ app.
  • The download has to be completed before the video can be played from the Downloads page.
  • You can download up to ten (10) videos at any one time across all devices per HOOQ account. (i.e. You may download 5 videos on your phone and 5 videos on your tablet using the same HOOQ account).
  • You can only download a Disney TV series episode twice. If you download the same episode for the 3rd time, you will receive a message that you have reached the download limit for the video and can just watch the video by streaming.
  • Downloaded videos are non-transferable and may only be accessed using the device where the video was downloaded.
  • Downloaded videos can't be saved on external storage devices such as SD card.
  • You cannot stream while downloading on the same device.
  • Some videos aren't downloadable. Availability of download option depends on what the filmmakers and TV show creators have agreed to.

Have additional questions or need support? No worries! Click here or email us at support@hooq.tv.

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