HOOQ Digital Pte Ltd

HOOQ Using Computer

How to update your computer’s operating system (OS) ?

For Windows: Click on the Start button (bottom left of your screen). In the search, type “Windows Update”. A new box should open up. There should be an option that says “Check for Updates” – select it. ...

Read Article

How to check your Google Chrome version? (Computer)

Follow these easy steps to check your Google Chrome version: Open Google Chrome. Look for the 3 horizontal lines on the upper right corner of your screen. Click on “About Google Chrome”. On that page,...

Read Article

How to manually set your computer’s time zone?

For Windows: Click on the clock located at the lower right corner of your screen (taskbar). A small pop-up window will appear, showing the clock and the calendar - click on the link that says "Change date...

Read Article

How do I cancel my HOOQ subscription if I paid through iTunes? (Computer)

We're really sad that you want to unHOOQ from us, but we'll still guide you. Since your HOOQ subscription is tied to your Apple ID and billed through Apple, you’ll need to cancel your subscription directly via...

Read Article

(Computer) I’m getting a message, “This title is not available for streaming in your region.” What should I do?

Sorry about that! Don’t worry, we’re here to help you sort this out. :) First, you may want to try rebooting your modem/router to refresh your connection. Here's how if you need it: Turn off the modem/rout...

Read Article

How to stream using a TV via HDMI connector? (Computer)

Connecting your PC to your TV can enable to stream content on your computer directly onto the TV screen. You can access the internet and watch videos on HOOQ with a bigger screen to look at. All you need to con...

Read Article

How to resubscribe via iTunes (Computer)

It’s easy to re-subscribe to HOOQ via iTunes if you canceled your subscription previously or did not renew your expired subscription. Here’s how: Open iTunes. If you’re not signed in, sign in with your A...

Read Article

How to get the receipt via iTunes (Computer)

Getting a receipt is as easy as 1-2-3! :) If you’re connected to us via iTunes billing, you can get your receipt by following these steps: Open a browser, then go to https://reportaproblem.apple.com. En...

Read Article

How to cast from Chrome (Computer)

Got a Chromecast? Cool! Read on to learn how you can set it up and then watch your favorite movies on HOOQ. :) First, make sure that your Chromecast device is properly set up. If you have already done so, you ...

Read Article

How to select your preferred audio language? (Computer)

We are working diligently to make our website available to other web browsers but, for now, please use the latest version of Google Chrome, Mozilla Firefox or Opera to get the most out of HOOQ. Here’s how to s...

Read Article