HOOQ Digital Pte Ltd

General Account Management

I'm getting "Error: Account has exceeded device limit". What should I do?

When you’re getting a prompt saying that you’ve already reached the maximum number of devices allowed, you can simply reset your device counter by logging out of your devices. Click the link for the steps that ...

Read Article

Can I change my HOOQ account username?

Yes, you can! :) If you’d like to change the e-mail address (username) you’re using to log in to your HOOQ account, just send your request over to support@hooq.tv, along with the following details: Your pref...

Read Article

Why can't I log in to my account?

Aw, snap! Sorry about that... Here are the possible scenarios why you’re not able to sign in and what you can do: .accordion { background-color: #eee; color: #444; cursor: pointer; padding: 18...

Read Article

How can I cancel my subscription?

We're sad that you're planning to go! :( Can you let us know why you’re leaving HOOQ? Do you have any concerns or issues that you want to discuss first with us? You can send us an email at support@hooq.tv and...

Read Article

How can I request for a payment receipt?

Getting a receipt is as easy as 1-2-3! Before anything else though, note that there are several ways that you could have subscribed with us. If you're connected to us via our telco partners, iTunes billing o...

Read Article