HOOQ Digital Pte Ltd

General Using HOOQ

What is offline mode?

Offline mode is a feature that allows you to access your HOOQ account to watch a downloaded video without internet connection, within 72 hours from the last time you went online while using the HOOQ app on an i...

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Can I watch videos when I am overseas?

Going overseas? Just a heads up! Streaming is not possible when you’re overseas due to content security reasons. When you attempt to stream a video overseas, you'll receive a message saying that the content yo...

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What is Chromecast?

Chromecast is a device that plugs into the HDMI port on your TV -- it allows you to watch what you’re streaming from a compatible device to your TV. Set it up with HOOQ and our content can be watched on your TV...

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How do I request for new content, feature or subtitles?

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What's the size of the movie files when downloaded?

The size of video files when you stream or download will depend on the actual quality setting you selected. With an assumption that the network bandwidth is good and the highest HD variant is streaming, an hour...

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What is the sound quality when on HOOQ?

Audio - is very dependent on the hardware of the subscriber and has no bearing to the Application itself. The audio sample rate that HOOQ uses is 48000Hz. This is the standard audio sampling rate used by profe...

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What's the size of the HOOQ app?

The HOOQ app size ranges from 63 to 112 MB (approximately) depending on the type of device you’re using.

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How do I improve my Wi-Fi connectivity?

How to restart your modem or router Switch off and unplug the power from your modem or router. Leave both unplugged for 30 seconds. Plug the power back into the modem/router, and verify that you’re conne...

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Can I download the HOOQ app when I'm overseas?

Unfortunately, you won’t be able to download the HOOQ app when you’re overseas. You’ll have to download the HOOQ app when you’re in any of the countries where HOOQ is available (Philippines, Thailand, India, In...

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Why do I experience poor video quality, and how can I improve my video streaming experience?

Video resolution may be affected by your your internet speed, and the device you’re using. Check your internet speed For Android devices (Click here) For iOS devices (Click here) For computers (C...

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