HOOQ Digital Pte Ltd

HOOQ using IOS Devices

How do I search for a specific movie or TV Show? (Apple iOS devices)

Looking up a specific movie or TV show on the new HOOQ app is super easy! Oh! The option to search by actor is back! Here's how you can look up videos: 1. Log in to your account. Click here for the steps. 2....

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Can I adjust the subtitle size? (Apple iOS devices)

You sure can! :) There's a cool feature in the iOS settings that will let you adjust the subtitle sizes. Here's what you'll need to do: 1. From the device home screen, select Settings. 2. Select General. 3. S...

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How do I AirPlay HOOQ content from my iOS devices?

Want to use your Apple TV to watch videos in our library? You can do that using AirPlay! First things first - you need to have the latest version of the HOOQ app installed on your iOS device. Click here for the...

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How do I cancel my HOOQ subscription if I paid through iTunes? (Apple iOS devices)

Oh no, you’re leaving us? :( Would you mind telling us the reason by hitting us up at support@hooq.tv? Since your HOOQ subscription is tied to your Apple ID and billed through Apple, you’ll need to cancel you...

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What should I do if I can’t renew my subscription via the HOOQ app on my iOS device?

Hit a roadblock while trying to purchase a plan to continue getting HOOQ’d? No worries, there’s a way around it. :) Please make sure that In-App Purchases are not restricted and you’ve got your Apple ID paymen...

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I’m having trouble when using the HOOQ app on my iOS device with Apple TV. What should I do?

Oh no! If you visited this page, it means that something went wrong while you tried to AirPlay HOOQ content. Not to worry, just follow the troubleshooting steps below and you'll start enjoying HOOQ while using ...

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How do I pay for HOOQ’s rentals? (Apple iOS devices)

You can easily rent a video via Apple billing. Here's how: Select the Rent tab, then browse our catalog of movies for rent. Tap on the movie you'd like to rent. Tap “Rent for $X.XX”. (Note: The actual cu...

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How to use my ticket for rentals (Apple iOS devices)

So you want to redeem your ticket? You're on the right page. :) Here are the easy steps you can follow to rent a video using your ticket: Select the Rent tab. Browse our catalog and select the movie that ...

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(Apple iOS devices) I’m getting a message, “This title is not available for streaming in your region.” What should I do?

Sorry about that! Don’t worry, we’re here to help you sort this out. :) First, you may want to try rebooting your modem/router to refresh your connection. Here's how if you need it: Turn off the modem/rout...

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How to log in via mobile website (Apple iOS devices)

We are working diligently to make our mobile website available to other web browsers but, for now, please use the latest version of Safari to get the most out of HOOQ. We've also made it easier for you to log ...

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