HOOQ Digital Pte Ltd

HOOQ using IOS Devices

Why can't I watch my videos offline? (Apple iOS devices)

Oh no! Sorry about that glitch! It could be due to these 4 reasons: You do not have an active subscription (if the video you’re trying to download/watch is not a free content). Your video has to be 100% d...

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How do I restart my HOOQ app? (Apple iOS devices)

Getting a message to restart the HOOQ app? It could mean that our system has detected an issue with your internet connection and/or how the HOOQ app got installed on your iOS device. Force closing then relaunc...

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My smart device is not compatible with HOOQ, will I be able to download and install the HOOQ app?

If your iPad/iPhone/iPod touch is running on an iOS version lower than 10.0, it’s not possible to download the latest version of the HOOQ app. You’ll need to upgrade your device’s iOS to at least iOS 10.0, so t...

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I am having issue streaming using HOOQ app. What can I do to fix it? (Apple iOS devices)

Streaming issues via the HOOQ app may be caused by several factors like device specifications and settings, internet speed and stability, and unexpected server problems. If you are experiencing issues with str...

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I am having issue downloading movies/TV series using the HOOQ App. What can I do to fix it? (Apple iOS devices)

If you are experiencing issues downloading movies/ TV series using your HOOQ app, please check the following: Check the total number of downloads you already have on all of your registered smartphones and t...

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How do I run a speed test using an iOS device?

Please download the Speedtest by Ookla app from the App Store. Here’s how:​ Open the App Store on your device. Tap the Search icon. Type “Speedtest by Ookla”, then tap the Search button on your virtual k...

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My iOS device went slow after installing HOOQ App. What should I do?

Your device may be running on low memory or there are too many applications running at the same time. Doing these steps should help fix the problem: Restart the HOOQ app. You may also have to end all runnin...

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How do I adjust or set the video quality for streaming? (Apple iOS devices)

The steps are easy! :) You have the option to select your preferred video quality either during playback or via app settings. During playback: First, we recommend that you pause the video you’re watching. ...

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How to view last watched videos (Apple iOS devices)

Want to check out what videos you've already watched? You can surely do that! Here's how: 1. Log in to your HOOQ account. Click here for the steps. 2. Next, to view your last watched videos: Tap on the "ME"...

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How do I search for a movie or TV show by genre? (Apple iOS devices)

Do you prefer searching by genre? You landed on the right page! :) Here's what you'll need to do to check out all available videos under a specific genre: 1. Log in to your HOOQ account: Click here for the ste...

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