HOOQ Digital Pte Ltd

HOOQ using IOS Devices

How to get IMEI? (Apple iOS devices)

Open the Settings app. Tap “General”. Select “About”. Scroll down to locate the IMEI number.

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Will I be able to to use HOOQ on jailbroken devices? (Apple iOS devices)

Jailbreaking is bypassing the restrictions that Apple puts on the operating system and taking full control of the device. With a jailbroken device, you can install apps and tweaks that aren't authorized by Appl...

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How do I disable auto-lock? (Apple iOS devices)

Go to your device’s Settings app. Go to the “General” tab. Choose “Auto-Lock”. Tap on “Never”.

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How do I disable low power mode? (Apple iPhone only)

Go to the Settings app of your iPhone. Scroll down, and look for "Battery". Make sure that the slider next to "Low Power Mode" is toggled to the left to disable this feature. Note: The notification for...

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How to take a screenshot on iOS devices?

Using the physical buttons on an iPhone 8/8 Plus or previous iPhone versions: Press and hold the Sleep/Wake button on the top or side of your iPhone, iPad, or iPod touch. Then immediately p...

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Why do I need to turn off the Proxy Settings on my iOS device?

If your iOS device’s Proxy Setting is set to either “Manual” or “Auto” and the device is connected to a network outside your country of registration, you will not be able to stream or download movies and TV sho...

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Where do my downloaded videos go? (Apple iOS devices)

Your downloaded videos are easily accessible in your HOOQ app. Simply follow these steps to find where your downloaded videos are: 1. Log in to your HOOQ account. Click here to learn how. 2. Check out your do...

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Problem with content -- video or audio related (Apple iOS devices)

If you're having problems with any of our movies or shows (incomplete, corrupted, no audio, no video, etc.), try to play another movie or TV episode to check if you’re experiencing the same problem or not. ...

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I'm having issues connecting Chromecast to router. What do I do? (Apple iOS Devices)

If you’re having trouble setting up Chromecast: Make sure you've followed the Chromecast Set-up steps correctly. Make sure that you’re using a router that’s compatible with Chromecast. To view the compa...

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Why does the HOOQ app not appear in the App Store?

If you’re having problems finding the HOOQ app in the Apple App Store, your device may not be supported as it does not meet the minimum system requirements (iOS version 9 or higher) or you’re not using a local ...

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