HOOQ Digital Pte Ltd

HOOQ using IOS Devices

I couldn't download nor install the HOOQ app. What should I do? (Apple iOS devices)

Please make sure that: Your iOS version is 10.0 or higher, to meet the minimum operating system requirement. If it’s lower than version 10.0, please update your device's operating system. Your Apple ID/i...

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How do I enable my device's Location Services? (Apple iOS devices)

Enabling Location Services on your device will help improve your experience Go to your device's Settings app. Scroll down, and then tap "Privacy". Tap "Location Services". Tap the slider beside “Loc...

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How to sign up to HOOQ using an activation code from Globe (Apple iOS devices)

Thanks for your interest in getting HOOQ'd! :) Signing up is now available via the HOOQ app for iOS devices (iPhone/iPad/iPod touch)! :) Here are the easy steps you can follow: Make sure that your device i...

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How do I renew my HOOQ subscription or update my payment method? (Apple iOS devices)

If you signed up using your credit card, your subscription will auto renew at the end of the free trial period. This means your credit card will be charged with the regular subscription fee. This is set to appl...

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How to check your subscription status and details? (Apple iOS devices)

You can easily find your subscription info inside the HOOQ app. Here's how: :) Make sure you're connected to the internet, and then open the HOOQ app. Log in to your account. Once logged in, tap on the "...

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How do I change my account name? (Apple iOS devices)

So you want to update the name on your HOOQ account, yeah? This feature is not yet in the HOOQ app, but don't you worry, your friendly HOOQ support is here for you! :) We'd love to help you out with setting up...

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How to change or set up my password? (Apple iOS devices)

We currently don't have an option to update your password from the HOOQ app. :( Don't you worry though! You can still change or set it up via web or mobile browser. :) If you’d like to update your password usi...

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How do I delete my downloaded videos? (Apple iOS devices)

You can now manage/delete the downloaded videos on all of your registered devices! :) But first, make sure to update your HOOQ app to the latest version. Already have the latest version installed? Great! :) H...

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How to log in? (Apple iOS devices)

Are you ready to enter the world of unlimited entertainment and get access to our extensive collection of titles? We'd love to guide you on how you can log in, so you can start satisfying your movie munchies. :...

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How do I download videos? (Apple iOS devices)

Do you prefer to download videos on your iOS device and then watch it at a later time? You came to the right place! Check out the easy-peasy steps below to learn how you can do that using the HOOQ app. :) Lo...

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