HOOQ Digital Pte Ltd

HOOQ using Android Devices

How to check the version of your operating system or OS (Android)

Go to your Android device's Settings app. Tap "About Phone" or "About tablet" or "About device". Tap "Software information". The first entry on that page is your current Android version.

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How to restart the HOOQ app (Android)

These steps are a bit complicated, as the process differs depending on the brand and unit. Long press the home or recent apps button on your device. Force close: Look for HOOQ by swiping up or down. Onc...

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How to check if your Google Play Store is set to local (Android)

Open your Google Play Store app. Tap on "Categories". Tap on "Shopping". Select "Top Paid". Make sure that the currency you're seeing is PHP if you're in the Philippines, THB if you're in Thailand, INR...

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Why can't I watch my videos offline? (HOOQ App for Android)

Oh no! Sorry about that! It could be due to these 4 reasons: You do not have an active subscription (if the video you’re trying to download/watch is not a free content). The video is not 100% downloaded. ...

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How do I pay for HOOQ’s rentals? (HOOQ app for Android)

The steps to rent a video are easy as pie! Here’s how: Select the Rent tab, then browse our catalog of movies for rent. Tap on the movie you'd like to rent. Choose “Rent for $X.XX” (note: The actual cu...

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How to use my ticket for rentals (HOOQ app for Android)

Got a ticket for rentals? Awesome! Here's how you can use your ticket: Select the Rent tab. Browse our catalog and select the movie that you'd like to rent. Once you're on the page of the movie, tap the ...

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Why does the HOOQ app need access to the camera on my Android device?

We’ve recently launched support for Smart TVs and part of the sign in process for these devices involves scanning a QR code, which will require the use of your Android device’s camera. That’s the only reason wh...

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Is there a way to adjust the subtitle size? (HOOQ App for Android)

Yes, for some Android devices only, as it depends on the functionality of the Android device. Here the easy steps to adjust it: 1. Open your device's Settings app. 2. Tap "Accessibility", then tap "Captions". ...

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(HOOQ app for Android) I’m getting a message, “This title is not available for streaming in your region.” What should I do?

Sorry about that! Don’t worry, we’re here to help you sort this out. :) First, you may want to try rebooting your modem/router to refresh your connection. Here's how if you need it: Turn off the modem/rout...

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I'm having issues connecting Chromecast to router. What do I do? (HOOQ app for Android)

If you’re having trouble setting up Chromecast: Make sure you've followed the Chromecast Set-up steps correctly. Make sure that you’re using a router that’s compatible with Chromecast. To view the compat...

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