HOOQ Digital Pte Ltd

HOOQ using Android Devices

How to set up a local google account (Android)

If you already have an existing google account and you’d like to set it up on your phone, here’s how: ​Go to Settings. Scroll down to Accounts. Tap on "Add account". Tap on "Google". Enter your e-ma...

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How to know your device’s IMEI? (Android)

Open your device’s Settings app. Tap on “About device”, “About phone”, or “About tablet”. Select “Status”. Scroll down, until you get to the IMEI number. Here’s an alternative option: Open your de...

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How to disable auto-lock on your device? (Android)

Go to your Android device's Settings app. Go to the "My device" tab. Choose "Display". Tap "Screen time-out". Choose "Never".

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How to take a screenshot? (Android)

Need help on how to take a screenshot? Simply follow the steps below that are applicable to your Android device. :) ​How to take a screenshot using most of the Samsung devices that have a Home button: Pres...

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I couldn’t download nor install the HOOQ app. What should I do? (Android)

Uh oh, please ensure the following, so you can get HOOQ’d up pronto: Your device’s Android version is 4.4 (KitKat) or higher, to meet the minimum operating system (OS) requirement. If it’s lower than version...

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My device isn’t compatible with HOOQ. Will I be able to download and install the HOOQ app? (Android)

Unfortunately, you can only download the HOOQ app if it’s compatible with your device. :( You can check if your device's operating system can be upgraded to the minimum requirement, which is Android version 4....

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I’m having trouble downloading movies and series using the HOOQ app. What can I do to fix it? (HOOQ App for Android)

Oh, no! Let’s get that minor setback out of the way, shall we? Check the number of downloads you already have in the HOOQ app across all of your devices. Make sure that you haven’t reached the maximum nu...

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How to disable your proxy settings? (Android)

Disabling the proxy settings on your phone and making sure that you’re connected to a Wi-Fi network in your country of registration will help prevent playback and download issues when using the HOOQ app. Here’s...

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How to view your downloaded videos (HOOQ app for Android)

Your downloaded videos are easily accessible in your HOOQ app. Here are the steps you can follow: 1. Log in to your HOOQ account. Click here to learn how. 2. Check out your downloads: Once you're on the...

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How do I renew my HOOQ subscription or update my payment method? (HOOQ app for Android)

So glad you dropped by and expressed your interest to stay HOOQ'd! :) The steps to renew your subscription are quite easy! :) If you wish to subscribe to a recurring plan: Log in to your HOOQ account. Clic...

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