HOOQ Digital Pte Ltd

HOOQ using Android Devices

How to play your downloaded videos (HOOQ app for Android)

You're excited to watch your downloaded video, yeah? Since you landed on this page, it means you need the how-to. Simply follow the steps below to start watching that video. :) You can watch your downloaded vi...

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What should I do if I experience an audio or video-related problem (HOOQ app for Android)?

If you're having trouble with any of our movies or shows (incomplete, corrupted, no audio, no video, etc.), try to play another movie or episode, and check if you're still experiencing the same problem. If the ...

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How to enable or disable HOOQ over Mobile Data or Mobile Data Usage? (HOOQ app for Android)

When you’re connected to the internet through mobile data and you enable this setting, you’ll be using your mobile data connection to watch and download videos. Check out the steps below to find out how you c...

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How to cancel downloading video (HOOQ app for Android)

Changed your mind and don’t want to continue your download? It’s easy to cancel your download, don’t worry. :) Just follow these steps to cancel that download: 1. Log in to your HOOQ account. Click here for th...

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How to update the HOOQ app (Android)

Make sure your device is connected to the internet. Open your Play Store application. Tap "Google Play" on the uppermost part of your screen, and then type "HOOQ". Select "HOOQ" (all uppercase letters,...

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How to restart your device (Android)

Restarting the device itself usually solves minor issues with the HOOQ app. Note though that the process may differ based on actual make and model. Here's the most common way to restart your Android device: ...

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How to update your operating system or OS (Android)

Go to your Android device’s Setting app. Scroll down, and then select “About device”, “About phone”, or “About tablet”, to open your device’s information screen. Tap “System updates” or “Software updates”. ...

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How to clear your HOOQ app’s cache and data (Android)

Clearing cache and data is known to resolve most issues, however, your watched history as well as your downloaded videos in the HOOQ app will be cleared Go to your Android device’s Settings app. Tap “App...

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How to enable your location services (Android)

Go to your Android device’s Setting app. Select “Location Settings” or “Location”. Turn on location settings. *Note: Tap “Agree” if prompted.

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How to conduct a speed test (Android)

Download the Speedtest by Ookla app from the Play Store: 1. Make sure you're connected to the internet. 2. Open your Play Store app. 3. On the uppermost part of your screen, you’ll see the word “Google Play...

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