HOOQ Digital Pte Ltd

HOOQ using Smart TV

I'm getting a message saying "We are experiencing some problem, please try again later." What should I do? (Smart TV)

Looks like something's going on with our servers (may be down) if you're getting this message. :( Please give it some time, maybe an hour or more, then try watching on HOOQ again through your Smart TV. If the ...

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I'm getting a message saying "Error linking TV. Please try again later." What should I do? (Smart TV)

Oh no! :( Something may have gone wrong while you were trying to link your TV with your HOOQ account. No worries, though. Just follow the steps below to get you on the right track. :) Clear your HOOQ app's c...

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I'm getting a message saying "Content cannot be viewed on an external display." What should I do?

Oh no! It means that you’re attempting to watch on HOOQ via an external monitor. External monitors are currently not supported as these devices can be used for recordings. :( If you want to start get...

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How to use a ticket on a Smart TV

Got a ticket for rentals? Awesome! Here's how you can use a ticket on your Smart TV: Once you’re on the page of the movie you’d like to rent, select the "Redeem your ticket" button. Select "Confirm" to us...

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How do I set up my Apple TV?

Nice! We’re so thrilled you’re interested. :) First, make sure that you have met the system requirements for Apple TV. If you’re all set, then you can follow the steps below. :) Plug your Apple TV into powe...

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How do I connect my Apple TV to my Smart TV?

Thanks for your interest to get HOOQ'd! You've come to the right place! :) Your Apple TV can be connected to a TV via HDMI (high-definition multimedia interface) cable. Please use the Apple-recommended cable w...

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How do I know which iTunes account is linked to my Apple TV?

Your Apple ID is the account that you use to access all Apple services and make all of your devices work together seamlessly. To know which account is linked to your Apple TV, you can either: Open Settings,...

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How do I activate a free trial on Xiaomi TV? (Indonesia)

If it’s your first time to open the HOOQ app on your Xiaomi TV, you’re eligible to get a 3-month free trial. To activate this free trial, you need to: Access the HOOQ app via Patchwall (go to Home page ->...

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How to delete last watched videos (Smart TV)

You can easily delete the last videos you watched. Here's how: .accordion { background-color: #eee; color: #444; cursor: pointer; padding: 18px; width: 100%; border: none; text-ali...

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How to stream rented videos (Smart TV)

Are you ready to get HOOQ’d? :) We’d love to guide you on how you can stream rented videos on HOOQ. Here's how: .accordion { background-color: #eee; color: #444; cursor: pointer; padding: 18px...

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