HOOQ Digital Pte Ltd

How to set up a Parental Controls PIN?

Some of our content contain themes that may be deemed inappropriate for a certain age group. Parental Controls Feature was created to assist parents in their ability to restrict certain content to be viewable by their children. This was first launched in Singapore and will be deployed soon to the rest of our service countries. :)
 
If you receive a “Restricted Content” prompt on a video, please do the following steps that are applicable to your device so you can set up a Parental Controls PIN:


  1. Click “Manage Settings”.
 

 
  1. Enter the OTP, then tap “Next”.
    • If there’s no mobile number on your HOOQ account, OTP will be sent to your email address.
 

 
  1. Select “Yes, I am over 21”.
 

 
  1. Enter your date of birth and chosen 4-digit PIN, then click “Confirm”.
    • You will be directed back to the details page and asked to enter the PIN. If successful, you will be directed to the player page where the content starts playing.
 

 

  1. Click “Set up PIN”.
 

 
  1. Enter the OTP, then select “Next”.
    • If there’s no mobile number on your HOOQ account, OTP will be sent to your email address.
 

 
  1. Enter your date of birth and chosen 4-digit PIN, then click “Confirm”.
    • You will be directed back to the details page and asked to enter the PIN. If successful, you will be directed to the player page where the content starts playing.
 

 

  1. Click “Set up PIN”.
 

 
  1. Select “I am over 21”.
 

 
  1. Enter your date of birth, then select “Next”.
 

 
  1. Enter your chosen 4-digit PIN, then select “Next”.
 

 
  1. Enter the OTP, then select “Confirm”.
    • If there’s no mobile number on your HOOQ account, OTP will be sent to your email address.
 

 
  1. Enter your 4-digit PIN. You’ll be directed to the player page and the restricted content starts playing.
 

 




Oh! Don’t forget that we’re here for you in case you need help, okay? Just holler at us at support@hooq.tv or click here to start an email conversation with us. :)


Note: (LG TV only) Parental Controls is switched on by default for restricted content in all service countries.

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