HOOQ Digital Pte Ltd

FAQs about HOOQ ePINS

Curious about HOOQ ePINS? Read on. :)
 
What is ePIN?
ePIN stands for electronic personal identification number. It is a new payment option that’s currently offered in the Philippines. For the initial launch, the ePIN code consists of 6-digit numbers only.
 
ePIN is generated by HOOQ, delivered to our distributor (Load Central or Gate Distribution) per purchase order basis and loaded into their system. When you buy a HOOQ subscription via a retailer, you will receive an SMS of the ePIN code that can be used to top-up/redeem a specific plan.


What is Load Central?
Load Central is a distribution solution provider for all prepaid services in the country today through the use of any active mobile phone via SMS, android phone via Load Central Android App, PC with internet connection or Load Central POS Device. This system can dispense electronic PINs and even directly top-up credit into a subscriber’s account.
 
Load Central has several partners which include Cebuana Lhuillier, M Lhuillier, Palawan Pawnshop, Touchpay™, icafes amongst others.
 
What is Gate Distribution Enterprise?
GATE Distribution Enterprise, Inc., is the leading accredited distributor of prepaid products of major Telecommunication companies, Gaming, Cable, anti-virus, mobile security and Internet service providers in the Philippines.
 
GATE Distribution has the largest merchant network of more than 8,000 outlets, located in Convenience Stores, Malls, Supermarkets, Remittance Centers, Pawnshops and Service Stations. Presently, GATE Distribution services the country’s no. 1 Convenience Store Chain, Philippine Seven Corporation (7-Eleven), as an exclusive distributor for all of 7-Eleven’s prepaid product requirements.
 
Can I buy HOOQ ePIN from all Load Central partners?
Yes. HOOQ ePINs will be available to all partners.
 
Can I buy HOOQ ePIN from all 7-Eleven outlets?
Yes. After our launch in 7-Eleven which will come later than Load Central.
 
When will the ePINs be available in Load Central outlets?
We have launched ePINS in Load Central last August 28.
 
When will the ePINs be available in 7-Eleven outlets?
We will launch ePINS in 7-Eleven on October 30.
 
What are the denominations of the ePINs and how much?
Load Central rates: 1 day - P15 | 7 days - P59 | 1 month - P149 | 3 months - P369 | 6 months - P699 | 1 year - P999
7-Eleven rates: 7 days - P59 | 1 month - P149 | 3 months – P369 (may be released Nov/Dec 2019) | 1 year - P500 (promo price subject to change in the future)
 
Why is there difference in pricing between Load Central & 7-Eleven?
7-Eleven pricing for 1 year is only promotional and may change in the future. This is a special offer done to draw customers to buy in 7-Eleven and the higher denomination.
 
Can I rent/buy movie using ePIN?
No. ePINs are only for subscriptions (not rentals).
 
If I buy more than 1 ePIN, will my subscription stack?
Yes. Depending on the plan/subscription you bought, it will be stacked with the number of days appropriate for the ePIN.
 
Do I earn a Bonus Ticket on my subscription plans?
Yes. This is available for subscriptions from 1 month and higher plans. Only 1 bonus ticket will be given per month. However, the 1-year subscription plan for 7-Eleven will not have a bonus ticket due to a discounted price at P500.
 
How do I buy ePIN from Cebuana Lhuillier?
 
  1. Go to any Cebuana Lhuillier branch and take a form.
  2. In the form, write HOOQ ePIN and the amount of load that you will buy (P15, P59, P149, P369, P699 or P999).
  3. Give the form to the teller and pay the amount.
  4. Wait for the teller to print the receipt containing the ePIN code.
  5. You may now login to HOOQ and claim the voucher or top-up via the link: https://go.hooq.tv/voucher
 
How do I buy an ePIN from 7-Eleven?
 
  1. Go to any CLIQQ machine in 7-Eleven.
  2. Tap ePINS.
  3. Tap All ePINS.
  4. Tap Next until you reach VIPiso images. Choose your preferred plan.
  5. Enter your mobile number (where ePIN will be sent).
  6. Check and confirm your number, then tap Next.
  7. Receive a confirmation message (with the bar code to be printed).
  8. Get the printed receipt from the machine.
  9. Pay the amount indicated in the print copy.
  10. Check the correct amount at the counter.
  11. Get the receipt of paid ePIN.
  12. Receive an SMS confirmation with the ePIN code in your mobile number
 
How do I redeem an ePIN?
 
You can redeem an ePIN on the web or via the HOOQ app. Here are the steps to redeem it via web:
 
  1. Go to https://go.hooq.tv/voucher.
  2. Enter mobile number, click Next.
  3. An OTP code will be sent to SMS for verification.
  4. Input OTP code received thru SMS.
  5. Enter ePIN code and click Activate.
  6. Receive “Activation successful”.
  7. You will automatically be redirected to the discovery page.
 
If you’d like to redeem it via the HOOQ app, check out the steps here. :)



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