HOOQ Digital Pte Ltd

How can I cancel my subscription?

We're sad that you're planning to go! :( 

Can you let us know why you’re leaving HOOQ? Do you have any concerns or issues that you want to discuss first with us? You can send us an email at support@hooq.tv and we may be able to sort things out for you.

But, if you're really decided to cancel, we'd still be willing to help you out.

If you signed up for a one-time subscription, there's no need to cancel it as it will not auto-renew. On the other hand, if you're on a recurring subscription, how you'll be able to cancel it depends on your payment method. Please check out the info below (under your country of registration).



Via Globe

If you signed up with HOOQ via our partner, Globe:

  • For prepaid and postpaid: You can terminate your HOOQ subscription via SMS. Just text HOOQ <denomination> STOP to 8080. Sample text formats are as follows (don't include the bullets):
    • HOOQFREE STOP
    • HOOQ59 STOP
    • HOOQ149 STOP
    • HOOQ299 STOP
    • HOOQ499 STOP
  • For Broadband/At Home customers: You may cancel your subscription on the app. Here's how:
    • Log in to your HOOQ account.
    • Tap the ME icon on the top right corner.
    • Click "Subscription".
    • Select "Cancel Subscription" then confirm.
 
Via iTunes
 
If you paid via iTunes, you can cancel your subscription through the settings of your iOS device or by managing your iTunes account using a computer.
 
Via Credit card/by charging your mobile number
 
If you signed up with HOOQ using a credit card or by charging your Globe/Smart/TalkNTxt/Sun mobile number, you may cancel your subscription on the app. Here's how:
  • Log in to your HOOQ account.
  • Tap the ME icon on the top right corner.
  • Click "Subscription".
  • Select "Cancel Subscription" then confirm.
 
Via Google Play
 
If you signed up using Google Play, you can cancel your subscription either in the HOOQ app or via the Google Play Store app.

To cancel in the HOOQ app:
  • Log in to your HOOQ account.
  • Tap the ME icon on the top right corner.
  • Click "Subscription".
  • Select "Cancel Subscription" then confirm.

To cancel via the Google Play Store app:
  • Log in to your Google Play account.
  • Tap the Menu icon on the upper left corner.
  • Select "Subscription", then tap "HOOQ".
  • Choose "Cancel Subscription" then confirm.
  • Select the reason why you’re cancelling, then tap “Continue”.
 


Via AIS
 
If you signed up to HOOQ via AIS:

  • For AIS Mobile - you can dial *508*008# to cancel a 30-day free trial subscription. You can dial *508*001# to unsubscribe from a HOOQ monthly package 119 THB.
  • For AIS Playbox – you can cancel in-app (via the Subscriptions Menu):
    • Click “here” to view the details of your current subscription.
    • Select “here” again to unsubscribe from your current package.
    • Choose “Yes, I want to cancel” to confirm the cancellation of your subscription.
    • Select “OK” to return back to the Subscription page.
  • For any other subscription, you can contact 1175 for further assistance.
 
Via dtac
 
If you signed up to HOOQ via dtac, you can cancel via USSD or dtac app.
  • If you’re on a recurring Postpaid subscription, you can dial *453*108# to cancel the subscription. If you’re on a one-time Prepaid subscription, you can dial *453*105# to cancel the subscription.
  • If you’d like to cancel via the dtac app, do the following:
  • Download and open the dtac app, then go to the “News and Entertainment” section.
  • Select your package, then tap “Remove”.
  • Choose “Yes” to proceed with the cancellation.
  • You’ll receive a success message/dialog box. Tap “OK”.
  • Receive the SMS message to confirm successful cancellation.
  • Go back to the “News and Entertainment” section. The package should have been removed.
  • For other subscriptions, you can contact 1678 for further assistance.
 
Via iTunes
 
If you paid via iTunes, you can cancel your subscription through the settings of your iOS device or by managing your iTunes account using a computer.
 
Via Credit card/Rabbit LINE Pay/by charging your mobile number

If you paid for your subscription via the app using a Credit card, LINE Pay or by charging your AIS mobile number, here's how you can cancel your HOOQ subscription on the app:
  • Log in to your HOOQ account.
  • Tap the ME icon on the top right corner.
  • Click "Subscription".
  • Select "Cancel Subscription" then confirm.
 
Via Google Play
 
If you signed up using Google Play, you can cancel your subscription either in the HOOQ app or via the Google Play Store app.

To cancel in the HOOQ app:
  • Log in to your HOOQ account.
  • Tap the ME icon on the top right corner.
  • Click "Subscription".
  • Select "Cancel Subscription" then confirm.

To cancel via the Google Play Store app:
  • Log in to your Google Play account.
  • Tap the Menu icon on the upper left corner.
  • Select "Subscription", then tap "HOOQ".
  • Choose "Cancel Subscription" then confirm.
  • Select the reason why you’re cancelling, then tap “Continue”.
 


Via Airtel
 
If you signed up to HOOQ via Airtel, contact Airtel Customer Care for assistance. You can login to https://www.airtel.in or go to https://www.airtel.in/contact-us.
 
Via iTunes
 
If you paid via iTunes, you can cancel your subscription through the settings of your iOS device or by managing your iTunes account using a computer.
 
Via ACT
 
If you signed up to HOOQ via ACT Broadband though, please contact ACT customer care through their Customer Care channels below:

 
Via Credit card/PayTM/Ola Money
 
If you signed up with HOOQ using a credit card or using your PayTM/Ola Money account, you may cancel your subscription on the app. Here's how:
  • Log in to your HOOQ account.
  • Tap the ME icon on the top right corner.
  • Click "Subscription".
  • Select "Cancel Subscription" then confirm.
 
Via Google Play
 
If you signed up using Google Play, you can cancel your subscription either in the HOOQ app or via the Google Play Store app.

To cancel in the HOOQ app:
  • Log in to your HOOQ account.
  • Tap the ME icon on the top right corner.
  • Click "Subscription".
  • Select "Cancel Subscription" then confirm.

To cancel via the Google Play Store app:
  • Log in to your Google Play account.
  • Tap the Menu icon on the upper left corner.
  • Select "Subscription", then tap "HOOQ".
  • Choose "Cancel Subscription" then confirm.
  • Select the reason why you’re cancelling, then tap “Continue”.
 


Via Telkomsel

If you signed up to HOOQ via Telkomsel, you can either send "UNREG HOOQ1M" to 96999 to unsubscribe from a recurring subscription, or you can try cancelling on the HOOQ app via the Subscription menu.

If any of the above steps didn’t work, you can send us an email at support@hooq.tv, so we can sort things out for you.

Via Telkom Indihome
 
If you signed up to HOOQ via Telkom IndiHome, you may click on the "unregister" option on your set-top box. You may also contact the Telkom IndiHome Support Team for assistance using the following channels:

 
Via First Media
 
If you're subscribed to us via First Media, please contact their customer support team for assistance on cancelling your HOOQ subscription. You may visit the First Media website for more info on how you can get in touch with them.

Via iTunes
 
If you paid via iTunes, you can cancel your subscription through the settings of your iOS device or by managing your iTunes account using a computer.
 
Via Credit card
 
If you signed up with HOOQ using a credit card, you may cancel your subscription on the app. Here's how:
  • Log in to your HOOQ account.
  • Tap the ME icon on the top right corner.
  • Click "Subscription".
  • Select "Cancel Subscription" then confirm.

Via Grab
 
If you signed up with HOOQ via Grab, you may cancel your subscription on the Grab app. Here's how:
  • Go to the Menu icon on the top right corner.
  • Select "Subscription".
  • Tap on "Cancel Subscription".
 
Via Google Play
 
If you signed up using Google Play, you can cancel your subscription either in the HOOQ app or via the Google Play Store app.

To cancel in the HOOQ app:
  • Log in to your HOOQ account.
  • Tap the ME icon on the top right corner.
  • Click "Subscription".
  • Select "Cancel Subscription" then confirm.

To cancel via the Google Play Store app:
  • Log in to your Google Play account.
  • Tap the Menu icon on the upper left corner.
  • Select "Subscription", then tap "HOOQ".
  • Choose "Cancel Subscription" then confirm.
  • Select the reason why you’re cancelling, then tap “Continue”.
 


Via Singtel Prepaid
 
If you signed up to HOOQ via Singtel Prepaid, your HOOQ subscription comes with your Singtel Prepaid Data Plan, which means that your subscription with us will end once you are unsubscribed to an eligible Singtel plan.
 
Via Singtel Mobile Postpaid/Broadband
 
If you signed up via Singtel Mobile Postpaid or Broadband, cancellation must be processed by Singtel customer care. You may get in touch with Singtel support through these channels:


Via Singtel TV

If you signed up via Singtel TV, contact the HOOQ Support team here or e-mail at support@hooq.tv to process the cancellation.

 
Via iTunes
 
If you paid via iTunes, you can cancel your subscription through the settings of your iOS device or by managing your iTunes account using a computer.
 
Via Credit card
 
If you signed up using a credit card, you may cancel your subscription on the app. Here's how:
  • Log in to your HOOQ account.
  • Tap the ME icon on the top right corner.
  • Click "Subscription".
  • Select "Cancel Subscription" then confirm.

Via Grab
 
If you signed up with HOOQ via Grab, you may cancel your subscription on the Grab app. Here's how:
  • Go to the Menu icon on the top right corner.
  • Select "Subscription".
  • Tap on "Cancel Subscription".
 
Via Google Play
 
If you signed up using Google Play, you can cancel your subscription either in the HOOQ app or via the Google Play Store app.

To cancel in the HOOQ app:
  • Log in to your HOOQ account.
  • Tap the ME icon on the top right corner.
  • Click "Subscription".
  • Select "Cancel Subscription" then confirm.

To cancel via the Google Play Store app:
  • Log in to your Google Play account.
  • Tap the Menu icon on the upper left corner.
  • Select "Subscription", then tap "HOOQ".
  • Choose "Cancel Subscription" then confirm.
  • Select the reason why you’re cancelling, then tap “Continue”.
 


 

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