HOOQ Digital Pte Ltd

I'm getting a message saying the QR code is invalid. What should I do? (Smart TV)

Oh snap! You wanted to sign in, but bumped into some problem with the QR code on your TV? No worries, we got you! :)

The "Invalid QR code. Please reload code on TV and try again." message may come up if the QR code showing on your TV screen has timed out. Here's an easy fix for this:

  1. Using the remote control that came with your TV, press the Back button to exit the sign-in menu.
  2. Select Sign In
  3. On your Android smartphone or tablet, do the following: 
    • Open the HOOQ app.
    • Make sure that you're logged in. Click here for the steps.
    • Once you're on the Discover page, tap Me.
    • Scroll down and select Link TV.
    • Tap Link TV.
    • Scan the new QR code displayed on your TV screen.
  4. Once you get a successful confirmation, you can start watching! Enjoy! :)

Did you find this article helpful?