HOOQ Digital Pte Ltd

How to clear your HOOQ app’s cache and data (Smart TV)

Is your Smart TV slowing down or are you encountering some problems while using the HOOQ app on your Smart TV? If so, clearing the cache and data of your HOOQ app should help.

Here's what you'll need to do (the steps may vary depending on the brand of your Smart TV/TV box, so here’s a general guide for you):


  1. From your home screen, select Settings.
  2. Under the Settings menu, select Apps
  3. Under Downloaded apps, choose HOOQ.
  4. Scroll down and select Clear data, then choose OK.
  5. Select Clear cache, then choose OK.

Afterwards, please power off your TV using the remote control that came with it, then power it back on after a few seconds. 

That's it! Just launch the HOOQ app again, log in to your account, and you should be able to enjoy watching with ease. :)

 

You may try one of the options below (as steps may vary depending on the TV model).

Option 1:
  1. On the supplied remote control, press the HOME button.
  2. Select Settings.
  3. Under TV category, select Apps.
  4. Under System apps, select HOOQ.
  5. Select Clear cache.
  6. Select OK.
Option 2:
  1. Press the Home button on your remote control, then select Broadcasting.
  2. Select Expert Settings.
  3. Select HbbTV Settings.
  4. Select Delete Browsing Data, then follow the prompts to clear any saved data on your television.
Afterwards, please power off your TV using the remote control that came with it, then power it back on after a few seconds. 

That's it! Just launch the HOOQ app again, log in to your account, and you should be able to enjoy watching with ease. :)
 


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  1. From your home screen, select Settings.
  2. Under the Settings menu, select Additional Settings, then Apps
  3. Under Downloaded apps, choose HOOQ
  4. Scroll down and select Clear data, then choose OK.
  5. Select Clear cache, then choose OK.

Afterwards, please power off your TV using the remote control that came with it, then power it back on after a few seconds. 

That's it! Just launch the HOOQ app again, log in to your account, and you should be able to enjoy watching with ease. :)

 

  1. From the home screen, select Settings.
  2. Select Applications, then Manage Installed Applications.
  3. Look for the HOOQ app, then select it.
  4. Select Clear cache or Clear data, then choose OK.

Afterwards, please power off your TV, then power it back on after a few seconds.

That's it! Just launch the HOOQ app again, and you should be able to enjoy watching with ease. :)

 


 

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