Support Center

If I decide to cancel my subscription, what should I do?

Last Updated: Sep 18, 2017 10:51AM SGT
We're sad to see you go, but we're still willing to help you out! We can cancel it for you or you may also contact your Telco provider, if you signed up with us through them. 
 
Philippines:

 
  • If you signed up with HOOQ via our partner, Globe:
    • For mobile and nomadic customers: For mobile customers who choose to terminate their HOOQ service, text HOOQ <denomination> STOP and send 8080. (ie. HOOQ149 STOP)
    • For Broadband/At Home customers: You can contact the Globe Hotline at 730-1000. 
  • If you signed up with HOOQ using a credit card or debit card, you may cancel your subscription on the app. Here's how:
    • ​Log in to your HOOQ account.
    • Go to the ME tab (4th tab), click on "Subscription"
    • Select "Cancel Subscription" then confirm.

Thailand:
  • If you signed up to HOOQ via AIS, contact the following numbers:
    • ​For AIS Mobile - dial *421100199 to cancel the account
    • For AIS Fibre - dial 1185 for further assistance
  • If you signed up with HOOQ using a credit card or debit card, you may cancel your subscription on the app. Here's how:
    • ​Log in to your HOOQ account.
    • Go to the ME tab (4th tab), click on "Subscription"
    • Select "Cancel Subscription" then confirm.

India:
  • If you signed up to HOOQ via ACT Broadband though, please contact ACT customer care through their Customer Care channels below:
  • If you signed up with HOOQ using a Credit card, PayTM, Netbanking or Debit card, you may cancel your subscription on the app. Here's how:
    • ​Log in to your HOOQ account.
    • Go to the ME tab (4th tab), click on "Subscription"
    • Select "Cancel Subscription" then confirm.


Indonesia:
  • If you signed up to HOOQ via Telkomsel, contact the Telkomsel Support Team for assistance. You can write to Telkomsel's customer support at cs@telkomsel.co.id
  • If you signed up to HOOQ via Telkom IndiHome, you may click on the "unregister" option on your set-top box. You may also contact the Telkom IndiHome Support Team for assistance using the following channels:
  • If you signed up with HOOQ using a credit card or debit card, you may cancel your subscription on the app. Here's how:
    • ​Log in to your HOOQ account.
    • Go to the ME tab (4th tab), click on "Subscription"
    • Select "Cancel Subscription" then confirm.

Singapore:
support@hooq.tv
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