Support Center

If I decide to cancel my subscription, what should I do?

Last Updated: Dec 15, 2017 04:24PM SGT
We're sad to see you go, but we're still willing to help you out! We can cancel it for you or you may also contact your Telco provider, if you signed up with us through them. 
 
Philippines:

 
  • If you signed up with HOOQ via our partner, Globe:
    • For mobile and nomadic customers: For mobile customers who choose to terminate their HOOQ service, text HOOQ <denomination> STOP and send 8080. (ie. HOOQ149 STOP)
    • For Broadband/At Home customers: You can contact the Globe Hotline at 730-1000. 
  • If you signed up with HOOQ using a credit card, you may cancel your subscription on the app or web. Here's how:
    • Log in to your HOOQ account.
    • If you're using the app, go to the ME tab (4th tab), click on "Subscription". If you're logged in to the HOOQ website, hover the mouse pointer on the user icon at the upper right portion of your screen, then select "Subscription".
    • Select "Cancel Subscription" then confirm.

Thailand:
  • If you signed up to HOOQ via AIS, contact the following numbers:
    • For AIS Mobile - dial *421100199 to cancel the account
    • For AIS Fibre - dial 1185 for further assistance
  • If you paid for your subscription via the app using a credit card or by charging your AIS mobile number, here's how you can cancel your HOOQ subscription on the app or website:
    • Log in to your HOOQ account.
    • If you're using the app, go to the ME tab (4th tab), click on "Subscription". If you're logged in to the HOOQ website, hover the mouse pointer on the user icon at the upper right portion of your screen, then select "Subscription".
    • Select "Cancel Subscription" then confirm.

India:
  • If you signed up to HOOQ via ACT Broadband though, please contact ACT customer care through their Customer Care channels below:
  • If you signed up with HOOQ using a credit card or using your PayTM account, you may cancel your subscription on the app or web. Here's how:
    • Log in to your HOOQ account.
    • If you're using the app, go to the ME tab (4th tab), click on "Subscription". If you're logged in to the HOOQ website, hover the mouse pointer on the user icon at the upper right portion of your screen, then select "Subscription".
    • Select "Cancel Subscription" then confirm.


Indonesia:
  • If you signed up to HOOQ via Telkomsel, contact the Telkomsel Support Team for assistance. You can write to Telkomsel's customer support at cs@telkomsel.co.id
  • If you signed up to HOOQ via Telkom IndiHome, you may click on the "unregister" option on your set-top box. You may also contact the Telkom IndiHome Support Team for assistance using the following channels:
  • If you signed up with HOOQ using a credit card, you may cancel your subscription on the app or web. Here's how:
    • Log in to your HOOQ account.
    • If you're using the app, go to the ME tab (4th tab), click on "Subscription". If you're logged in to the HOOQ website, hover the mouse pointer on the user icon at the upper right portion of your screen, then select "Subscription".
    • Select "Cancel Subscription" then confirm.

Singapore:
  • If you signed up to HOOQ via Singtel Prepaid, your HOOQ subscription comes with your Singtel Prepaid Data Plan, which means that your subscription with us will end once you are unsubscribed to an eligible Singtel plan.
  • If you signed up via Singtel Mobile Postpaid, Broadband, or TV, cancellation must be processed by Singtel customer care. You may get in touch with Singtel support through these channels:
  • If you signed up using a credit card, you may cancel your subscription on the app or web. Here's how:
    • Log in to your HOOQ account. 
    • If you're using the app, go to the ME tab (4th tab), click on "Subscription". If you're logged in to the HOOQ website, hover the mouse pointer on the user icon at the upper right portion of your screen, then select "Subscription".
    • Select "Cancel Subscription" then confirm.
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