Support Center

If I decide to cancel my subscription, what should I do?

Last Updated: May 08, 2018 04:21PM SGT
We're sad to see you go! :( Still, we're willing to help you out.

If you signed up for a one-time subscription, there's no need to cancel it as it will not auto-renew. On the other hand, if you're on a recurring subscription, h
ow you'll be able to cancel it depends on your payment method. Please check out the info below (under your country of registration).

 
PHILIPPINES:

 
  • If you signed up with HOOQ via our partner, Globe:
    • For prepaid and postpaid: You can terminate your HOOQ subscription via SMS. Just text HOOQ <denomination> STOP to 8080. Sample text formats are as follows (don't include the bullets): 
      • HOOQFREE STOP
      • HOOQ149 STOP
      • HOOQ299 STOP
      • HOOQ499 STOP
    • For Broadband/At Home customers: You can contact the Globe hotline at (02)730-1000. 
   
  • If you signed up with HOOQ using a credit card or by charging your Glob/Smart/TalkNTxt/Sun mobile number, you may cancel your subscription on the app or web. Here's how:
    • Log in to your HOOQ account.
    • If you're using the app, go to the ME tab (4th tab), click on "Subscription".
    • If you're logged in to the HOOQ website, hover the mouse pointer on the user icon at the upper right portion of your screen, then select "Subscription".
    • Select "Cancel Subscription" then confirm.


THAILAND:
  • If you signed up to HOOQ via AIS, contact the following numbers:
    • For AIS Mobile - dial *421100199 to cancel the account
    • For AIS Fibre - dial 1175 for further assistance
   
  • If you paid for your subscription via the app using a credit card or by charging your AIS mobile number, here's how you can cancel your HOOQ subscription on the app or website:
    • Log in to your HOOQ account.
    • If you're using the app, go to the ME tab (4th tab), click on "Subscription". 
    • If you're logged in to the HOOQ website, hover the mouse pointer on the user icon at the upper right portion of your screen, then select "Subscription".
    • Select "Cancel Subscription" then confirm.


INDIA:    
  • If you signed up to HOOQ via ACT Broadband though, please contact ACT customer care through their Customer Care channels below:
 
  • If you signed up with HOOQ using a credit card or using your PayTM account, you may cancel your subscription on the app or web. Here's how:
    • Log in to your HOOQ account.
    • If you're using the app, go to the ME tab (4th tab), click on "Subscription". 
    • If you're logged in to the HOOQ website, hover the mouse pointer on the user icon at the upper right portion of your screen, then select "Subscription".
    • Select "Cancel Subscription" then confirm.


INDONESIA:
  • If you signed up to HOOQ via Telkomsel, contact the Telkomsel Support Team for assistance. You can write to Telkomsel's customer support at cs@telkomsel.co.id
 
  • If you signed up to HOOQ via Telkom IndiHome, you may click on the "unregister" option on your set-top box. You may also contact the Telkom IndiHome Support Team for assistance using the following channels:
 
  • If you're subscribed to us via First Media, please contact their customer support team for assistance on cancelling your HOOQ subscription. You may visit the First Media website for more info on how you can get in touch with them.
 
  • If your HOOQ subscription is part of your Bolt plan, it will automatically end once your subscription with Bolt ends. 
   
  • If you signed up with HOOQ using a credit card, you may cancel your subscription on the app or web. Here's how:
    • Log in to your HOOQ account.
    • If you're using the app, go to the ME tab (4th tab), click on "Subscription". 
    • If you're logged in to the HOOQ website, hover the mouse pointer on the user icon at the upper right portion of your screen, then select "Subscription".
    • Select "Cancel Subscription" then confirm.


SINGAPORE:
  • If you signed up to HOOQ via Singtel Prepaid, your HOOQ subscription comes with your Singtel Prepaid Data Plan, which means that your subscription with us will end once you are unsubscribed to an eligible Singtel plan.
     
  • If you signed up using a credit card, you may cancel your subscription on the app or web. Here's how:
    • Log in to your HOOQ account.
    • If you're using the app, go to the ME tab (4th tab), click on "Subscription". 
    • If you're logged in to the HOOQ website, hover the mouse pointer on the user icon at the upper right portion of your screen, then select "Subscription".
    • Select "Cancel Subscription" then confirm.
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