HOOQ Digital Pte Ltd

How to change or set up my password? (Computer)

We have recently updated our look! We are working diligently to make our website available to other web browsers but, for now, please use the latest version of Google Chrome, Mozilla Firefox or Opera to get the most out of HOOQ.
Now, you can already change or set up a password either via web or mobile browser. :) If you prefer to do this via computer or web browser, here’s how:

  1. Open a supported browser, then go to www.hooq.tv
  2. Select Log In.
  3. Log in using your registered mobile number or email address.
  4. Select “Forgot your password?”
  5. Enter your registered mobile number or email address, then select Next.
  6. A password reset link will be sent to your mobile number or email address. Select “Okay, got it!!” to confirm receipt of the link.
    • If you don’t receive the SMS/email, select Resend.
  7. Click on the link from the SMS message (or select Reset Now from the email).
  8. Enter your new password (must be at least 6 characters), then select Done.
Note: If you don’t see the option to enter a password (or if you don’t see a “Forgot your password?” link) after logging in, clear your browser's cache, then proceed again with the steps above.
If you’d like to update your password using a mobile browser instead, click the link that’s applicable to your device: Android I iOS
Still didn’t work? :( Don't you worry though! Our team is always ready to help - email us at support@hooq.tv and we'll respond to you in no time!

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