HOOQ Digital Pte Ltd

How do I check if my computer is connected to a proxy server?

If you’re getting a message that you’re outside your country of registration when you try to watch a movie/TV show on HOOQ, please check your computer’s internet properties and make sure that you’re not connected to a proxy server.
Google Chrome
  • Open Google Chrome.
  • Click the menu button at the top-right side of the screen (three horizontal lines).
  • Select “Settings”.
  • Scroll down to the bottom and then click “Show advanced settings”.
  • Under “Network”, click “Change proxy settings”.
  • In the Internet Properties window that will pop up, click “LAN settings”.
  • If “Use a proxy server for your LAN” is checked, and if there are digits on the address box below it, then you’re connected to a proxy server. Make sure to uncheck the said box, then click the “OK” button.
  • Going back to the Internet Properties window, click the “OK” button to save the changes.
  • Quit all Google Chrome windows, then re-launch it, so that the changes will take effect.

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