How to log in? (Apple iOS devices)
Are you ready to enter the world of unlimited entertainment and get HOOQ'd? We'd love to guide you on how you can log in, so you can start satisfying your movie munchies. :)
There are different ways for you to log in, depending on what credentials you registered to HOOQ when you signed up for a HOOQ account. See the steps below:
- Tap on "Log in", and then enter your username/email address in the designated field.
- Tap on "Done". If this is the first time you’re signing in to the new HOOQ app, you can either validate your email or enter your password:
- Validate your email: You’ll be asked to validate your email. On your device, please access your email and then look for the email verification from HOOQ in your inbox and/or spam/junk mail. Tap the “Confirm Email” button. Go back to the new HOOQ app, and tap “I have verified”.
- Enter your password: Tap on “Enter Password”, then key in your password as prompted. Select OK.
- You'll get routed to the Discover page.
- Tap on "Log in".
- Tap on “Mobile”.
- Tap the down arrow and select your country code.
- Enter your mobile number and then hit the "Done" button.
- Is it your first time logging in to your account on the device you’re using?:
- YES: Confirm your number by selecting “YES”. You’ll receive a 6-digit verification code via text message. Enter the code in the specified boxes, and hit the Next button.
- NO: Confirm your number by selecting “YES”.
- Tap "Singtel Cast Login".
- The Singtel Cast Login page will appear. Enter your Cast email address and password as prompted.
- You'll know you're signed in once you get routed to the Discover page. If you see a prompt about the accepting HOOQ's terms and conditions, please select Accept to continue.
- Tap "Singtel Cast Login".
- Select "Create Cast ID".
- Choose the option that describes how you're subscribed to Singtel:
- Current Singtel Mobile Subscriber
- Current Singtel Broadband Subscriber
- Current Singtel TV Subscriber
- Key in your Singtel mobile phone number, then select "Continue".
- On the next screen:
- Enter your email address.
- Enter your preferred password.
- Enter the same password in the "Confirm New Password" box.
- Select "Continue".
- Enter the One-Time PIN (OTP) that was sent to the mobile number you entered earlier.
- You should get a confirmation that you may already use your Cast ID to log in. Select "Continue" and you'll get routed to the Discover page.
- If you see a prompt about the accepting HOOQ's terms and conditions, please select Accept to continue.
In case you need help, holler at us by sending an email to email@example.com or click here to contact us. Make sure to include the email address and/or mobile number you registered to HOOQ. It will help us locate your account and find the fastest way to HOOQ you up. We surely want you to access our content and start watching ASAP! :)
Useful link: Why can't I log in to my account?
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