Support Center

How to sign up for a paid subscription using your Android device (Thailand)

Last Updated: Nov 16, 2017 05:08PM SGT
Welcome to HOOQ! :) You can easily get HOOQ'd up to a paid subscription with us. Read on to know more. 

Available payment methods:
  • Credit card (one-time or auto-renew, we accept those bearing Visa and/or MasterCard logos)
  • Debit card (doesn’t auto-renew, we accept those bearing Visa and/or MasterCard logos)
  • Via AIS Mobile or AIS Fibre (auto-renews after the initial free subscription that comes with your AIS plan)

Click here if you'd like to check out our updated pricing and available lengths of subscription. 

Ready to subscribe? Here's how:
 
  • Make sure you're connected to the internet, and then open the HOOQ app. 
  • Log in to your HOOQ account. Click here for the steps.
    • ​Don't have a HOOQ account yet? No worries! Here are the steps to sign up for one:
      • ​Tap on "Sign up".
      • Tap the down arrow and then select your country code.
      • Enter your mobile number in the specified box, then hit the “Done” button.
      • Select “YES” to confirm that you entered the right mobile.
      • You’ll receive a 6-digit OTP verification code via text message.
      • If you didn’t receive a code, tap the Resend Code link.
      • Enter the verification code in the HOOQ app, then hit the “Next” button.
      • On the “Confirm Your Email” page, enter your email address and then tap the “Next” button.
      • Open your inbox and look for the email from HOOQ. Verify your email address.
      • Go back to the HOOQ app. You’ll see a pop-up message asking you to verify your email. Tap on “Verify now”.
  • Once you’re on the Discover page, tap on “ME” (user icon) at the bottom right corner of your screen.
  • Select “Subscription”.
  • Tap on “Subscribe now”. 
  • You'll be asked to select a payment method.
    • If this is your first time to subscribe via credit card, you will be offered a 30-day free trial and you can get it as long as you're willing to set up your payment details upfront, then you will be charged once your trial period expires. To get the 30-day trial: ​
      • Select Credit Card as you payment method.
      • Tap on "Start your free trial".
      • Enter your payment details, then tap on “Make Payment”.
      • Follow the prompts until you get a confirmation that your payment is successful. 
    • If you'd like to pay via debit card:
      • Select Debit Card as your payment method. 
      • Tap on "Subscribe now".
      • Select "Continue".
      • Choose your preferred length of subscription.
      • Enter your debit card payment details, then tap on “Make Payment”.
      • Follow the prompts until you get a confirmation that your payment is successful. Note that you will be charged for the subscription right away.
    • If you're not ready to share your payment details yet, you can get HOOQ'd to the free 7-day trial instead. Here's how:
      • Tap the back arrow at the top left.
      • Select "Start my 7 day free trial", then you can start getting HOOQ'd! :)
    • If you want your subscription to be charged towards your AIS mobile number:
      • Select AIS as your payment method.
      • Tap on "Subscribe now".
      • Tap on the 1-month subscription.
      • Enter your AIS mobile number, then tap on “Make Payment”.
      • Follow the prompts until you get a confirmation that your payment is successful.

If you want to subscribe to an AIS Mobile or Fibre plan that includes a HOOQ subscription:
  • Click here for more info, or contact AIS support at 1175 (AIS Mobile) or 1185  (AIS Fibre) for further assistance. 
support@hooq.tv
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